Privacy Policy

Effective Date: 13 August 2025Last Updated: 13 August 2025

This Privacy Policy describes how Soilo (“Soilo”, “we”, “our”, or “us”), a brand owned and operated by DDverse Initiatives Private Limited, collects, uses, stores, shares, and protects personal information when users access our website, mobile applications, products, warranty services, and related services (collectively, the “Services”). By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

Legal Entity: DDverse Initiatives Private Limited

Brand: Soilo

Registered Office & Business Address: 19th Floor, WeWork Berger One Delhi, C-001/A2, Sector-16B, Noida, Uttar Pradesh – 201301, India

Email: soilo@ddverse.in

Contact Person: Aditi Mishra

2. Information We Collect

A. Information You Provide

We may collect:

Full name
Email address
Mobile number
Billing address
Shipping address
Order details
Warranty registration details
Customer support communications
Product reviews and feedback

B. Information Collected Automatically

When you use our website or app, we may collect:

Device information
Browser type
Operating system
IP address
Usage logs
App diagnostics
Crash reports
Session information
Cookie identifiers

C. Payment Information

Payments are processed through secure third-party payment providers. Soilo does not store complete debit card, credit card, UPI PIN, banking passwords, or other sensitive payment credentials.

3. Purpose of Collection

We use your information to:

Process orders and payments
Deliver products
Provide customer support
Process returns and refunds
Administer warranty claims
Improve products and services
Send transactional updates
Prevent fraud and abuse
Comply with legal obligations
Conduct analytics and business operations

4. Sharing of Information

Service Providers

We may share information with:

Payment gateways
Logistics partners
Cloud hosting providers
Analytics providers
Customer support providers

Legal Compliance

We may disclose information:

To comply with applicable law
To respond to legal requests
To enforce our legal rights
To prevent fraud or misuse

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred to the acquiring entity.

We do not sell personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain website functionality
Improve user experience
Analyze traffic
Measure performance
Enhance security

Users may disable cookies through browser settings, though some features may become unavailable.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no transmission method over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information:

As long as necessary for business operations
To fulfill contractual obligations
To process warranty claims
To comply with legal requirements
To resolve disputes

After the retention period, data may be deleted, anonymized, or securely archived.

8. User Rights

Subject to applicable laws, users may request:

Access to personal information
Correction of inaccurate information
Deletion of information
Withdrawal of consent where applicable

Requests may be submitted to: soilo@ddverse.in

9. Children's Privacy

Our Services are not directed toward individuals under the age of 18 years.

We do not knowingly collect information from minors.

10. Third-Party Links

Our Services may contain links to third-party websites or applications.

We are not responsible for their privacy practices, content, or policies.

11. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be published on our website and app.

Continued use of the Services constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related concerns, contact: soilo@ddverse.in — Attention: Aditi Mishra

Contact

DDverse Initiatives Private Limited

19th Floor, WeWork Berger One Delhi, C-001/A2, Sector-16B, Noida, Uttar Pradesh – 201301

soilo@ddverse.in

Attention: Aditi Mishra