Refund, Return & Warranty Policy
This policy governs returns, refunds, exchanges, and warranty claims for products purchased from Soilo.
1. 15-Day Return Policy
Customers may request a return within 15 calendar days from delivery. To qualify:
- Product must be in good condition
- Product must include original accessories
- Product must include original packaging where reasonably available
- Proof of purchase is required
2. Non-Returnable Situations
Returns may be denied if:
- Product is damaged by misuse
- Product has been modified
- Product is missing essential components
- Product is returned after 15 days
- Fraudulent activity is detected
3. Return Process
To initiate a return, email soilo@ddverse.in with:
- Order number
- Name
- Contact information
- Reason for return
- Photos where applicable
Return instructions will be provided after review.
4. Refunds
Approved refunds will be issued to the original payment method.
Refund processing typically begins within 7 business days after approval.
Actual credit timelines depend on banking and payment providers.
5. Damaged, Defective or Incorrect Products
If a product arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with supporting photographs or videos.
Soilo may provide a replacement, refund, or alternative resolution depending on circumstances.
6. 3-Year Free Replacement Warranty
All eligible Soilo products are covered by a 3-Year Free Replacement Warranty.
Warranty Coverage
- Manufacturing defects
- Material defects
- Functional failures occurring under normal use
Warranty Benefits
Approved claims may receive:
- Free replacement product
- Equivalent replacement model
- Replacement component
Warranty Exclusions
The warranty does not cover:
- Accidental damage
- Abuse
- Improper handling
- Water or liquid damage
- Unauthorized repairs
- Cosmetic deterioration
- Normal wear and tear
- Theft or loss
Proof of purchase is mandatory for warranty claims.
7. Fraud Prevention
Soilo reserves the right to reject claims involving:
- False information
- Abuse of return programs
- Manipulated products
- Tampered serial numbers
- Unauthorized resellers
8. Contact Information
DDverse Initiatives Private Limited
19th Floor, WeWork Berger One Delhi, C-001/A2, Sector-16B, Noida, Uttar Pradesh – 201301
Email: soilo@ddverse.in — Contact Person: Aditi Mishra
Contact
DDverse Initiatives Private Limited
19th Floor, WeWork Berger One Delhi, C-001/A2, Sector-16B, Noida, Uttar Pradesh – 201301
soilo@ddverse.inAttention: Aditi Mishra